Terms of Service

Version 2026.11.04 · 128 provisions in 22 sections · See also our Privacy Policy

1. Introduction and Acceptance

1. 1.1These Terms of Service (the "Terms") govern your access to and use of the CITY PLAY account services, including the website, the account dashboard, the CITY PLAY Discord bot and related features (together, the "Service").
2. 1.2The Service is operated by CITY PLAY ("CITY PLAY", "we", "us" or "our").
3. 1.3By selecting "Accept and Continue", signing in, or otherwise using the Service, you agree to these Terms and acknowledge our Privacy Policy.
4. 1.4If you do not agree to these Terms, you must not use the Service.
5. 1.5These Terms form a binding agreement between you and CITY PLAY to the extent permitted by applicable law.
6. 1.6Nothing in these Terms removes or limits any right you have under mandatory consumer-protection or other law that cannot be excluded by agreement.

2. Eligibility

1. 2.1You must be at least 13 years old, or the minimum age required in your country to consent to the processing of your personal information, whichever is higher.
2. 2.2You must also meet the age and eligibility requirements of Discord and Roblox, because the Service depends on accounts with those platforms.
3. 2.3If you are under the age of majority where you live, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.
4. 2.4You may not use the Service if you have previously been removed from it, unless we have expressly allowed you back.
5. 2.5You may not use the Service where doing so would violate any law that applies to you.

3. Description of the Service

1. 3.1The Service lets members of the CITY PLAY community connect a Discord account, a Roblox account and an email address into a single CITY PLAY account.
2. 3.2The Service verifies that you control a Roblox account by sending you to Roblox's official sign-in and authorization page; CITY PLAY never sees your Roblox password.
3. 3.3The Service signs you in with Discord's official OAuth2 authorization page; CITY PLAY never sees your Discord password.
4. 3.4The Service may assign or remove Discord server roles and change your server nickname according to your verification status, your settings and the server's configuration.
5. 3.5The Service records moderation actions taken in the CITY PLAY Discord server and lets you view your own records.
6. 3.6Features may be added, changed or removed over time as described in Section 18.

4. Your Account

1. 4.1Your CITY PLAY account is created when you first sign in with Discord.
2. 4.2Each CITY PLAY account may be connected to one Discord account, one Roblox account and one email address at a time.
3. 4.3Accounts are connected using the permanent numeric identifiers issued by Discord and Roblox, not usernames.
4. 4.4You are responsible for all activity that occurs through your account, except activity caused by our own failure to take reasonable security measures.
5. 4.5You must keep your Discord account, Roblox account and email inbox secure, because access to them can grant access to your CITY PLAY account.
6. 4.6You must notify us promptly through the contact details in Section 22 if you believe your account has been accessed without your permission.
7. 4.7You may not sell, transfer, lend or share your CITY PLAY account with any other person.
8. 4.8You may not create accounts by automated means or create accounts to evade a suspension or ban.
9. 4.9We may refuse to create an account, or may restrict an account, where we reasonably believe it is necessary to protect the community or the Service.

5. Account Ownership and Linking

1. 5.1You may only link Discord, Roblox and email accounts that you personally own and control.
2. 5.2Linking an account that belongs to someone else, or that you obtained from someone else, is prohibited.
3. 5.3A Roblox account may be linked to only one CITY PLAY account at a time; attempts to link an account already linked elsewhere are blocked and recorded.
4. 5.4Re-linking, replacing or repeatedly linking accounts may be flagged for staff review to prevent impersonation and ban evasion.
5. 5.5Where staff review is available as an alternative verification route, you must provide truthful information, and staff may refuse a request at their discretion.
6. 5.6We may remove a link that we reasonably believe is incorrect, unauthorized or the result of a compromised account.
7. 5.7We may require you to verify again ("reverification") if we have reason to doubt that a link is still valid.
8. 5.8Disconnecting a Discord or Roblox account removes your verified status for that link and may cause the bot to remove related Discord roles.
9. 5.9You can only disconnect Discord after adding a verified email address, so that you do not lose access to your account.
10. 5.10The Service cannot and does not change your actual Discord username or Roblox username.

6. Discord and Roblox Integrations

1. 6.1Discord and Roblox are independent third-party services; CITY PLAY is not affiliated with, endorsed by or sponsored by Discord Inc. or Roblox Corporation.
2. 6.2Your use of Discord and Roblox remains subject to their own terms of service and privacy policies.
3. 6.3The Service relies on application programming interfaces (APIs) provided by Discord and Roblox, which can change, be restricted or stop working without notice to us.
4. 6.4If a Discord or Roblox API changes, some features may stop working until we update the Service, and we may have to replace them with the safest supported alternative.
5. 6.5When you authorize the Service through Discord or Roblox, we request only the minimum permissions needed: your basic Discord profile, and your Roblox identity and public profile.
6. 6.6Authorization tokens issued to us by Discord or Roblox are used once to read your identity and are then revoked; they are not stored.
7. 6.7The CITY PLAY bot acts in the CITY PLAY Discord server using the permissions granted to it by server administrators.
8. 6.8Role assignments and nickname changes can fail if Discord's permission rules or role hierarchy prevent them.

7. User Responsibilities

1. 7.1You must provide accurate information when using the Service and keep it reasonably up to date.
2. 7.2You must comply with these Terms, the rules of the CITY PLAY community, and applicable law.
3. 7.3You must treat other community members and staff with respect.
4. 7.4You are responsible for the display names and nicknames you choose, which must not be offensive, misleading or impersonate another person or staff member.
5. 7.5You must not attempt to view, alter or delete another person's account information or moderation records.
6. 7.6You must use the Service only through the interfaces we provide.

8. Prohibited Conduct

1. 8.1You must not attempt to gain unauthorized access to the Service, other accounts, or our systems or networks.
2. 8.2You must not probe, scan or test the vulnerability of the Service, except under a written authorization from us.
3. 8.3You must not interfere with or disrupt the Service, including by flooding, overloading or sending excessive requests.
4. 8.4You must not bypass or attempt to bypass rate limits, verification steps, suspensions, bans or other safeguards.
5. 8.5You must not use bots, scripts, scrapers or other automated tools to access the Service.
6. 8.6You must not upload or transmit malicious code.
7. 8.7You must not phish for, collect or request another person's passwords, cookies, tokens or verification codes.
8. 8.8You must not impersonate any person, staff member, CITY PLAY, Discord or Roblox.
9. 8.9You must not use the Service to harass, threaten, defraud or harm anyone.
10. 8.10You must not misuse the moderation or reporting features, including filing knowingly false reports.
11. 8.11You must not reverse engineer the Service except where applicable law expressly allows it.

9. Staff, Moderation and Enforcement

1. 9.1CITY PLAY staff may issue warnings, timeouts (mutes), kicks and bans in the Discord server under the community rules.
2. 9.2Each moderation action is recorded with a case number, the action taken, the reason, the responsible staff member and the date and time.
3. 9.3Warnings may expire after a period set by the server administrators; expired warnings remain visible in your history.
4. 9.4Staff may correct moderation records; corrections are recorded in an internal audit trail.
5. 9.5You may view your own moderation history in your dashboard; you cannot view other members' records.
6. 9.6If you believe a moderation action is mistaken, you may contact staff through the community's appeal process or the contact details in Section 22.
7. 9.7Staff permissions are tiered (Support Team, Moderator, Senior Moderator, Administrator and Owner) and every staff action is logged.
8. 9.8Staff must not misuse their access; misuse may result in removal of staff permissions and other action.

10. Email Features

1. 10.1You may connect an email address, which we confirm by sending a one-time code.
2. 10.2Your connected email can be used to sign in with a one-time code and to recover access if you lose access to Discord.
3. 10.3We send security notices to your connected email when important changes happen, unless you turn these off in your settings.
4. 10.4When you change your email address, we notify your previous address.
5. 10.5One-time codes expire after ten minutes and are invalidated after five incorrect attempts.
6. 10.6We do not ask for, and you must never give us, the password to your email account.

11. Account Suspension

1. 11.1We may suspend your access to the website if we reasonably believe you have breached these Terms, if your account appears compromised, or to protect the community or the Service.
2. 11.2A suspension of website access signs you out of all sessions and prevents you from signing in.
3. 11.3Where appropriate and lawful, we will tell you the reason for a suspension.
4. 11.4Suspensions may be temporary or may continue until the issue is resolved.
5. 11.5Website suspensions are separate from Discord server moderation actions, although both may apply.

12. Account Termination and Deletion

1. 12.1You may delete your CITY PLAY account at any time from the Security page of your dashboard.
2. 12.2Deleting your account removes your connected accounts, settings, sessions, login history and security notifications, and the bot will update your server roles accordingly.
3. 12.3Moderation records and audit logs relating to your Discord account may be kept after deletion as described in the Privacy Policy, to protect the community and prevent ban evasion.
4. 12.4We may terminate your account if you seriously or repeatedly breach these Terms, if required by law, or if we discontinue the Service.
5. 12.5Sections of these Terms that by their nature should survive termination will survive, including Sections 15 to 21.

13. Availability and Service Interruptions

1. 13.1We aim to keep the Service available but do not promise that it will be uninterrupted, timely or error-free.
2. 13.2The Service may be unavailable during maintenance, updates, outages of our hosting provider, or outages of Discord, Roblox or email providers.
3. 13.3We may place the Service in maintenance mode, during which only staff can access the dashboards.
4. 13.4Role and nickname synchronization may be delayed if the bot is offline; queued changes are applied when it reconnects.
5. 13.5We are not responsible for delays or failures caused by events beyond our reasonable control.

14. Security

1. 14.1We use reasonable technical and organizational measures to protect the Service, described in the Privacy Policy.
2. 14.2No online service, system or method of transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security.
3. 14.3You acknowledge that information transmitted over the internet may be intercepted or accessed by unauthorized parties despite reasonable precautions.
4. 14.4If we become aware of a security incident affecting your personal information, we will act as described in the Privacy Policy and as required by applicable law.
5. 14.5You can review your active sessions and sign out of all sessions at any time from your Security page.
6. 14.6Please report suspected vulnerabilities responsibly to the contact address in Section 22 and do not exploit them.

15. Disclaimers

1. 15.1To the extent permitted by applicable law, the Service is provided "as is" and "as available".
2. 15.2To the extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
3. 15.3We do not warrant that information displayed from Discord or Roblox, such as usernames and avatars, is always current or accurate.
4. 15.4Verification by the Service confirms only that a person controlled both linked accounts at the time of linking; it is not a guarantee of anyone's identity, age or conduct.
5. 15.5Nothing in this Section limits any warranty or guarantee that cannot be excluded under applicable law.

16. Limitation of Liability

1. 16.1To the extent permitted by applicable law, CITY PLAY will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or virtual items, arising from your use of the Service.
2. 16.2To the extent permitted by applicable law, our total liability for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the claim (if any) or fifty US dollars (USD 50).
3. 16.3These limitations do not apply to liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct where such limitation is prohibited.
4. 16.4Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
5. 16.5We are not responsible for the acts or omissions of Discord, Roblox, email providers or other third parties.

17. Indemnification

1. 17.1To the extent permitted by applicable law, you agree to indemnify CITY PLAY against claims, losses and reasonable costs arising from your breach of these Terms, your violation of law, or your infringement of another person's rights.
2. 17.2This Section does not apply where the claim results from our own breach, negligence or misconduct.
3. 17.3This Section does not apply to you to the extent that consumer-protection law in your country prohibits it.
4. 17.4We will notify you of any claim to which this Section applies and allow you to respond to it where reasonably possible.

18. Changes to the Service and These Terms

1. 18.1We may update the Service and these Terms from time to time.
2. 18.2Each version of these Terms carries a version identifier shown at the top of this page.
3. 18.3If we make a material change, we will ask you to review and accept the updated Terms before you can use the dashboard again.
4. 18.4Non-material changes, such as clarifications or corrections, take effect when published.
5. 18.5If you do not agree to updated Terms, you should stop using the Service and may delete your account.

19. Intellectual Property

1. 19.1The Service, including its software, design and CITY PLAY branding, is owned by or licensed to CITY PLAY.
2. 19.2We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose under these Terms.
3. 19.3Discord and Roblox names, logos and content belong to their respective owners.
4. 19.4You keep any rights you have in information you provide; you grant us the permissions needed to operate the Service with it, as described in the Privacy Policy.

20. Governing Law and Disputes

1. 20.1These Terms are governed by the laws of the country in which the operator of the Service is established, without affecting any mandatory protections of the law of the country where you live.
2. 20.2Before starting formal proceedings, you agree to contact us first so that we can try to resolve the matter informally.
3. 20.3Nothing in these Terms prevents you from bringing a claim in the courts of the country where you live, or from contacting a consumer-protection or data-protection authority, where the law gives you that right.

21. General

1. 21.1If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
2. 21.2Our failure to enforce a provision is not a waiver of our right to enforce it later.
3. 21.3You may not transfer your rights under these Terms; we may transfer ours as part of a reorganization or a transfer of the Service, provided your rights are not reduced.
4. 21.4These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.

22. Contact

1. 22.1Questions about these Terms can be sent to CITY PLAY staff through the official CITY PLAY Discord server.
2. 22.2Requests relating to your personal information are handled as described in the Privacy Policy.